Legal
Terms of Service
The following terms govern how you enter into, use, and terminate the agreement with the operator of The Last RAG.
1. Scope and conclusion of contract
1.1 Scope
These Terms of Service govern the use of the AI chat service “The Last RAG” (operated at thelastrag.de) and every contract concluded between the operator and you as the user. Conflicting terms supplied by a user do not apply unless the operator expressly agrees to them in writing.
1.2 Acceptance of the terms and privacy policy
By registering an account or by using The Last RAG you accept these Terms of Service. Without that consent the service may not be used. During registration you are also asked to consent to the processing of your data in line with our privacy policy (opt-in); this is a prerequisite for personalised use of the service.
1.3 Formation of the contract
The contract is formed when you complete the registration process and the operator confirms creation of the account. Providing the user account constitutes acceptance of your registration request. The contract language is German. The operator stores the contract text (the current Terms of Service); you can review or download these terms at any time on thelastrag.de.
1.4 Beta phase
The Last RAG is currently in beta. The operator reserves the right to make the service available only in a limited fashion or to selected users before the official production launch. There is no entitlement to access during a closed beta. After the beta test the operator may launch a public offer that will likewise be governed by these terms.
2. Description of services and subject matter
2.1 Services provided by The Last RAG
The operator offers The Last RAG as a software-as-a-service AI chat platform with a persistent memory feature. Users can interact with the artificial intelligence via a web interface in natural language. The AI generates automated responses to user inputs. A defining capability of The Last RAG is its memory: previous chat histories and information explicitly stored as “memories” are taken into account to personalise future conversations and to refer back to earlier content.
2.2 Technical requirements
The service is accessed online via thelastrag.de. A modern web browser and an internet connection are required. Providing these technical access prerequisites (hardware, software, network access) is not part of the operator’s service and is the responsibility of the user.
2.3 Scope of performance
The operator owes the provision of the described chat functionality within the bounds of operational and technical feasibility. The Last RAG is an innovative service whose feature set is continuously developed and improved. The exact scope may therefore change over time. Material changes affecting the contractual services (such as the introduction of new paid features) will be communicated to users in advance.
2.4 Availability
The operator strives to keep the service available without interruption. Nevertheless, downtime may occur—for example due to maintenance work, updates, technical issues, or force majeure. Planned maintenance windows are announced on the website where possible. Outages or unavailability that are not attributable to the operator do not give rise to claims by the user. No specific response times or AI turnaround times are guaranteed, although the operator will make reasonable efforts to provide performant access.
2.5 AI-generated content
The system’s answers are produced by probabilistic machine-learning models. No guarantee is given that AI responses are factually correct, complete, up to date, or suitable for a particular purpose. The AI may generate incorrect or inappropriate output. Such content does not constitute statements or opinions of the operator. The operator does not owe a specific advisory outcome. Information supplied by the assistant is general in nature and does not replace professional advice (for example by a doctor, lawyer, or financial advisor). Users act on their own responsibility when making decisions based on AI output (see clause 4.5).
3. Registration and user account
3.1 Registration requirement
Full use of The Last RAG requires creation of a user account. Registration on the website is therefore necessary. As a rule each user may hold only one account. Creating multiple free accounts to circumvent limits or for abusive purposes is prohibited.
3.2 Information provided during registration
You must supply a valid email address and choose a secure password. Optional profile information may be submitted if offered by the system (for example a display name). You undertake to provide truthful information and to keep it up to date. In particular the email address must belong to you personally and remain reachable because account activation and important notifications are delivered to it.
3.3 Double opt-in
Registration may include a double opt-in procedure. After entering your email address you receive a message with a confirmation link. Your account is activated only after clicking this link. If verification is not completed within the specified period (typically 24 hours) the registration process may need to be repeated.
3.4 Minimum age
Use of The Last RAG is permitted only from the age of 18. Minors under 18 may not register. An exception applies from age 16 if a legal guardian has expressly consented beforehand. The operator may verify user age in cases of doubt and may exclude users who do not meet the age requirements.
3.5 Credentials
Your login credentials (username and password) must be kept strictly confidential. Do not disclose them to third parties or allow others to access your account. You are responsible for all actions taken using your credentials. If you suspect unauthorised access, change your password immediately and notify the operator. The operator is not liable for damage arising from misuse caused by your negligence.
3.6 Profile and settings
After successful registration you may configure settings (such as language and notifications) and add voluntary profile details. You are responsible for ensuring that optional information does not infringe third-party rights. The operator may remove or block clearly unlawful profile content.
3.7 Account deletion by the user
You may delete your account at any time via the profile settings or request deletion by emailing support. The operator will then erase all personal data associated with the account unless legal retention duties apply. After deletion you can no longer use the service; re-registration is generally possible.
3.8 Account deletion by the operator
The operator may delete or suspend an account for good cause, particularly in the event of serious or repeated breaches of these terms or of legal provisions. The operator may also remove inactive accounts if no login or usage has occurred for at least 12 months. Before deletion due to inactivity the user will be reminded via the registered email address.
4. User obligations (code of conduct)
4.1 Lawful use
You agree not to use The Last RAG for unlawful purposes. In particular you may not distribute or solicit criminal, infringing, or otherwise impermissible content via the chat. You are solely responsible for the legality of the content you submit.
4.2 Protection of third-party rights
Do not enter content that violates the rights of others. This includes personality and data-protection rights as well as intellectual property. Only use material for which you hold the necessary usage rights or that is in the public domain.
4.3 No disruption of the service
Any action aimed at impairing the integrity, security, or availability of The Last RAG is prohibited. In particular you must not exploit vulnerabilities, launch abusive automated access, introduce malware, or attack the server infrastructure.
4.4 Abuse and content filters
The Last RAG may employ moderation or content filters to intercept abusive or forbidden material. You must not attempt to circumvent or disable these controls. Do not encourage the AI to violate policies and do not misuse the service for spam.
4.5 Responsible use
You acknowledge that chatbot responses are generated automatically. Do not base consequential decisions solely on AI output without verifying it through independent sources. Use of AI content is at your own risk (see section 7).
4.6 Respectful interaction
The service aims to provide a positive experience. Treat the AI and any support staff respectfully. Refrain from harassment, trolling, or defamatory content.
4.7 Consequences of violations
If you breach these obligations the operator may take appropriate action ranging from warnings to suspension or deletion of the account. For criminally relevant content the operator may file a complaint and share data with law enforcement. Claims for damages remain reserved.
5. Prices and payment terms
5.1 Plans
The core functionality of The Last RAG can be used within a free plan. The operator also offers extended features through paid subscriptions. All prices include statutory VAT unless stated otherwise.
5.2 Ordering a subscription
If you choose a Plus or Pro subscription you conclude it online via your account. By submitting the order you make a binding offer. The contract is formed once the operator confirms the order or activates the additional functionality.
5.3 Payment processing via Stripe
Subscription fees are processed by Stripe. Accepted payment methods include credit cards. By subscribing you authorise Stripe to collect payments on behalf of the operator. The Last RAG does not store complete credit-card details.
5.4 Billing period and renewal
Paid plans run for a fixed term (for example monthly) and renew automatically for the same period unless you cancel in time. Billing takes place in advance at the start of each subscription period.
5.5 Payment obligation
By entering into a paid plan you undertake to pay the fees on time. You must provide a valid payment method and keep it up to date.
5.6 Payment default
If a due fee cannot be collected the operator may temporarily disable paid features or downgrade the account to the free tier. After an unsuccessful reminder the operator may terminate the contract for cause. Statutory rights in the event of default remain unaffected.
5.7 Set-off and retention
You may offset claims against the operator only if your counterclaims are undisputed or have been established by final judgment. A right of retention exists only if it arises from the same contractual relationship.
5.8 Refunds
Fees that have already been paid are generally non-refundable unless a statutory right of withdrawal applies or the operator grants a goodwill refund. If the service is discontinued early, prepaid amounts for unused periods are refunded pro rata.
5.9 Price adjustments
The operator may adjust prices for future billing periods. Changes will be announced at least four weeks before they take effect. You may cancel the subscription before the new prices apply.
6. Term, termination, and withdrawal
6.1 Free plan
The free plan runs for an indefinite term and may be terminated by you at any time by deleting the account. The operator may terminate the free contract with fourteen days’ notice.
6.2 Plus/Pro subscriptions
Paid subscriptions run for the agreed minimum term and renew automatically. You may cancel with effect at the end of the current term via the account settings or by email. After cancellation the subscription continues until the end of the already paid period and then reverts to the free tier.
6.3 Termination for cause
Both parties retain the right to terminate for good cause. For the operator, good cause exists in particular if the user seriously or repeatedly breaches these terms or is in default of payment. The user may terminate for cause if the operator materially breaches contractual obligations.
6.4 Effects of termination
Once notice takes effect your account will be deactivated at the end of the term. We recommend exporting important content beforehand because it will be deleted after the contract ends. The operator removes personal data when it is no longer required and no retention obligations apply.
6.5 Statutory right of withdrawal
Consumers have a statutory right to withdraw from the contract within fourteen days. Detailed instructions are provided during the checkout process. The withdrawal right may expire if the operator begins providing the service with your express consent before the withdrawal period ends.
7. Liability
7.1 Scope of liability
The operator is liable without limitation in cases of intent, gross negligence, injury to life, limb, or health, and under the German Product Liability Act. In cases of slight negligence liability exists only for breaches of essential contractual duties and is limited to foreseeable, typical damage. Any further liability is excluded.
7.2 Vicarious agents
The above limitations of liability also apply in favour of the operator’s legal representatives, employees, and vicarious agents.
7.3 AI content
The operator gives no warranty for the accuracy or suitability of AI-generated content. Users should review responses critically. Liability for damage arising from reliance on AI content is excluded unless caused by intent or gross negligence.
7.4 Data security
The operator implements appropriate security measures, yet absolute security cannot be guaranteed. In the case of data loss due to slight negligence liability is limited to the effort required to restore data that would have been saved with proper backups.
7.5 Force majeure
The operator is not liable for service failures or delays caused by force majeure or other unforeseeable events beyond the operator’s control.
7.6 Product Liability Act
Claims under the German Product Liability Act remain unaffected.
8. Data protection and data use
8.1 Privacy policy
The operator’s handling of personal data is governed by the privacy policy published on thelastrag.de, which forms part of this contract.
8.2 Consent
As part of registration you consent to the storage and processing of your chat content and other account data. Use of the service without this consent is only possible to a limited extent or not at all.
8.3 Confidentiality of chats
The operator will not read private chat content without authorisation or disclose it to third parties unless a legal obligation exists. Technical providers such as OpenRouter access data only within commissioned data processing and are bound by confidentiality.
8.4 Cookies and local storage
The Last RAG uses necessary cookies and local-storage technologies to manage sessions and store preferences. They serve functionality only and are not used for advertising purposes.
9. Governing law and final provisions
9.1 Applicable law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer-protection provisions of your country of residence remain unaffected.
9.2 Place of jurisdiction
If you are a merchant, a legal entity under public law, or a public-law special fund, the exclusive place of jurisdiction is the operator’s registered office. In all other cases the statutory rules on jurisdiction apply.
9.3 Assignment
The operator may transfer its rights and obligations under this contract in whole or in part to a third party. Consumers will be informed at least four weeks in advance and may terminate the contract without notice.
9.4 Amendments to the terms
The operator may amend these terms with future effect for good cause. Changes will be communicated at least four weeks before they take effect. If you do not object within that period the new terms are deemed accepted. You will be expressly informed about your right to object.
9.5 Severability
Should any provision of these terms be or become invalid in whole or in part, the remainder of the contract remains effective. Statutory provisions apply in place of the invalid clause.
9.6 Communication
The contract and communication language is German. Legally relevant declarations must be made in text form (email is sufficient). The operator can be contacted at [email protected].